BIO
As a natural born go-getter, my passion has continuously driven me to expand my knowledge, experience, and relationships. I am passionate about all things health and fitness and I'm ready to get my foot into the industry that aligns with my values and morals.
To do this, I have made lifestyle changes to associate myself with like-minded people. Landing the role of 'membership consultant' will allow me to showcase my skills and knowledge, and better my understanding of attracting and securing potential clients.
Once I obtain my PT qualification, I will apply these tactics to my business, bringing a competitive edge to the market.
Keep exploring to learn more about me.
Professional Experience
14/08/2013 - 11/01/2017
McDonald's Crew Trainer
- Customer service
- Following manager's instructions and procedures
- Hitting daily targets
- Train new staff
- Attend crew trainer meetings
12/01/2017 - 05/05/2017
McDonald's Shift Manager
- Shift supervision
- Set shift targets e.g capacity, sales targets
- Celebrating and recognising team wins
- Handle customer complaints
- First Aid Qualified
- Fire Evacuation Qualified
06/05/2017 - 10/03/2019
McDonald's Department Manager
Product Quality Manager
- Manage inventory
- Planned maintenance
- Monthly stock count
- Manage store invoices and credits
- Communicate variances and set targets
Customer Experience Manager
- Produce rosters
- Adhere to budgets
- Complete weekly budget tracking
- Manage promotions and advertisement
People Performance Manager
- Hiring: Interview process, back office processing, induction and training plans
- Orientation for both parents and staff
- Performance reviews
- Manage crew trainer performance
- Hold crew trainer meetings
- Manage crew files and documents
- Adhere to Government policies & requirements - Visa employees
11/03/2019 - 07/07/2020
Restaurant Manager
- Attend business meetings
- Business communication
- Arrange purchase and pricing of goods and service according to budget
- Inspect and maintain building presentation
- Confer with customers to assess their satisfaction
- Select, train and supervise staff and department managers
- Maintain records of stock level and financial transactions
- Roster managers, crew and complete weekly payroll
- Monitoring, assessing and projecting sales and targets
- Customer service and assisting in taking orders
- Review hazards and incidents and complete safety compliance checklists
- Manager meetings
- Manage outside services to maintain building appearance
- Manage inventory and profit on a daily, weekly and monthly basis
Academics & Qualifications
2018
McDonald's Australia Excellence Award
2018 & 2019
McDonald's Australia Outstanding Future Leader
2019
McDonald's Australia Hospitality Store Award
2016
Certificate III Business
2016
Certificate II & III Retail Service & Operations
2021
First Aid & Fire Training Certificate
Current Student
Bachelor of Business, Majoring in Marketing and Entrepreneurship
Skills
Professional Competencies
Critical Thinker
Creative
Problem Solver
Collaborative
Thrives in a team environment
People person
Team leader
Effective communicator
Goal orientated
Self motivated
Self improvement
Hold high expectations of myself
Ambitious
Optimistic
Appetite for growth
High Achiever
Raising the Bar
Going above and beyond
Organised
Good time management
Productive
Let’s Connect
"Believe you can and you're halfway there"